Hey, great read as always. This 'flywheel' concept makes so much sense, especially about agent success rate. It reminds me of my Pilates practice – you need constant feeback to avoid stagnation, not just repeat motions. I wonder how tricy it is to truely get robust trace analysis going without drowning in data, but the idea is brilliant.
Hey, great read as always. This 'flywheel' concept makes so much sense, especially about agent success rate. It reminds me of my Pilates practice – you need constant feeback to avoid stagnation, not just repeat motions. I wonder how tricy it is to truely get robust trace analysis going without drowning in data, but the idea is brilliant.